Terms and Conditions
This website is operated by Valentyna Crane Art Studio.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GoDaddy. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Pricing and Payments
All prices listed on the website are in Australian Dollars unless otherwise specified.
All prices listed on the website include all applicable taxes unless otherwise specified.
All prices displayed on the website are subject to change without notice. Prices for items in an order are fixed once your order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed orders.
If a discount code is entered at the checkout, it has the effect of applying a discount equally across the entire order, including both goods and associated delivery cost.
You agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase.
Valentyna Crane Art Studio currently processes all orders through PayPal which accepts Visa/Mastercard and direct PayPal account payments.
Payment for orders will be processed immediately upon confirmation.
Valentyna Crane Art Studio reserves the right to refuse a sale.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
All Intellectual Property in any material on the website is the property of Valentyna Ctrane Art Studio. Unless expressly authorised under this agreement or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any material. All images of the art work are copyright of Valentyna Crane Art Studio, no image of any artwork can be distributed, printed or used for personal or commercial use without permission of Valentyna Crane Art Studio.
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for our failure to comply with a guarantee under the Australian Consumer Law.
Shipping & Returns
Artworks in Valentyna Crane Art Studio shop are one-offs created and designed by Valentyna Cranel at her studio in Canberra, Australia.
We would like to point out that the image on the site may vary on the website due to your monitor. If you have any questions with regards to the art works please get in touch. I will be happy to answer all your questions.
At Valentyna Crane Art Studio your artwork is packed carefully by Valentyna. Keeping health and safety in mind she wears gloves when packing your art works. New bubble wrap for inside packing is used for art works before it goes in its shipping box.
Each artwork that you purchase will come with its story handwritten personally by Valentyna Crane.
Shipping & Delivery
Currently, orders taken are within Australia. Each order packed is sent through Australia Post with a tracking number.
If you live in Canberra, Get in Touch to arrange either a pickup or get your delivery it at your doorstep for free!
You will get notified once your artwork leaves my studio and is in the mail.
All the shipments are made via Australian Post with delivery confirmation and tracking number.
All orders are insured. In an unlikely event of lost of damaged packages, you will be able to file a claim and receive a full refund from the carrier (if you will be able to provide the original packaging for inspection in case of damaged art) Please note that the refund is payed by the carrier, not the seller.
You will receive an email notification on the day of shipping with a tracking number so you can track your package online.
Please allow 4-7 business days to process your order. Shipping time is different for each country.
Please make sure that your name and address is correct at checkout. If you will find any mistakes after the payment is made, please contact the seller immediately! If the package is shipped to the wrong address, or returned back to the seller because the address was non-deliverable, you will be responsible for any additional shipping cost to ship it to you again.
Seller is not responsible for any customs charges in your country. Please confirm the customs and import costs with your local post office or online before ordering, to avoid any surprise charges once your order has been delivered. If the package is sent back to the seller because you refuse to pay customs, you will receive a refund of the price of the artwork minus shipping cost and any customs charges that the seller may have to pay in the Australia.
Returns & Exchanges Policy
If for whatever reason you have to cancel your order within 24 hours after the purchase, please contact me immediately. I guarantee 100% refund.
AFTER YOU RECEIVE YOUR ORDER:
If the item you get is not the one you’ve ordered and was shipped to you by my mistake, 100% refund of the item price and shipping price is guarantied.
100% satisfaction guarantee. Please contact me with any concerns about your purchase as soon as possible. If for whatever reason you are not happy with your art, or it is not what you expected, you can return it within 7 days after you receive the package. I guarantee 100% item price refund , once I receive the item in it’s original condition. (The buyer is liable for shipping both ways)
You will not be eligible for a refund if:
* the painting is shipped to me after more than 7 days from the date of delivery
* the painting is shipped without the tracking number and insurance and was lost in the mail
* the painting is damaged
* does not include all original packaging
Additional Policies and FAQs
If you have any questions or concerns, please feel free to contact me any time. I will answer your questions within 24-48 hours